The wellbeing hub is a shared resource library. It gives you ideas and explanations you can return to, while your Muscleactive app holds the programmes, habits and goals made available to your account.
Start with your assigned programme
Check the sessions and instructions in your own app. If you receive individual coaching, follow the plan agreed with Lee and ask before making substantial changes to it.
A general article or recipe can help you understand a topic, but it does not automatically replace a personal nutrition target, exercise adjustment or guidance from a health professional involved in your care.
Choose the right kind of question
- App navigation: say what you were trying to find, which screen you reached and what happened.
- Programme access: include the name of the workout or library you expected to see.
- Individual coaching: use the private channel agreed as part of your service for questions about your own plan or check-in.
If your access is through a company wellbeing programme, the support available may differ from a one-to-one coaching package. Use the programme information you were given, and ask Lee if you are unsure what is included.
Make your message easy to answer
A short description and relevant screenshot are usually more useful for app issues than “it isn't working.” Keep personal health information out of company group chats. If app messaging is unavailable, email muscleactiveltd@outlook.com for access and navigation help.
Your next step: check your next planned session and read its instructions before the day you intend to train. If something is unclear, ask with the workout name ready.
Further reading: Trainerize client app guidance.